1. Room Overview

  • Purpose: [Hybrid meetings / presentations / events]
  • Connectivity: [USB‑C | Wireless | In‑Room PC]
  • Control Surface: [AMX 5''/10'' panel | Logitech | Other]

2. Available Equipment

  • Display:  TV size/mobile trolley
  • Audio: Tabletop mics 
  • Camera: Logitech on ytrolley
  • Connectivity: [USB‑C table connection | HDMI | Wireless]
  • Computing: [In‑Room Windows PC | BYOD only]

3. Starting a Meeting

A. Using Your Laptop (USB‑C)

  1. Connect the USB‑C cable.
  2. In Teams, select devices: 
    • Speaker: [Room Audio]
    • Microphone: [Room Mic]
    • Camera: [Room Camera]
  3. Join your meeting normally.

B. Using the In‑Room PC

  1. Wake PC and log in with RCPI credentials.
  2. Open Microsoft Teams.
  3. On the control panel, choose Presentation Mode or Video Conference Mode.

C. Wireless Presentation (if available)

  1. On the entry panel, choose [Room Wireless].
  2. Follow on‑screen pairing code instructions.
  3. Share your screen.


4. Troubleshooting

  • No Image: Check USB‑C, ensure Presentation Mode is active, confirm projector/TV power.
  • Camera Not Detected: Reseat USB‑C; restart Teams.
  • No Audio: Verify the correct mic/speaker in Teams; check panel mute.
  • Echo/Feedback: Ensure only one device in room has audio enabled.

5. Best Practices

  • Check the Event checklist for pre, during and post meeting list 
  • Join early to test A/V.
  • Keep microphones close to the speaker.
  • Avoid moving furniture that contains cabling channels.

6. Support & Escalation

  • IT Helpdesk: service@presidio.com
  • On‑Site AV (PAVs): support@pavs.ie
  • Facilities: For event‑day logistics.

. Diagrams & Images (Placeholders)

  • Room layout diagram: Insert image here
  • Panel home screen screenshot: Insert image here
  • Cable connection photo (USB‑C): Insert image here

Room Layouts for Cheyne Room

Reception           - Max 35

Theatre               - Max 41

Boardroom         - Max 16

U - Shape           - Max 16

Full Rounds         - Max 30

Cabaret               - Max 21

Classroom            -Max 18

Exam                   - Max 14


AV Troubleshooting – Frequently Asked Questions (FAQ)

1. The screen is blank — what should I do?

  • Check that your laptop is connected via USB‑C (fully inserted).
  • Tap Presentation Mode or Meet Now on the room’s touch panel.
  • Ensure the projector/TV is powered on.
  • Try pressing Source or Input on the TV remote if applicable.

2. The camera is not showing up in Microsoft Teams or Zoom.

  • Unplug and replug the USB‑C cable.
  • In Teams, go to Settings → Devices and select the room camera.
  • If using the in‑room PC, restart Teams.
  • Check the AMX panel to ensure the camera is not disabled.

3. People in the meeting can’t hear me.

  • Confirm your device/mic selection in Teams:
    Microphone → [Room Name] Mic
  • Check the mute status on the AMX panel.
  • Make sure no other device in the room (e.g., second laptop) has a mic active.
  • If using table mics or ceiling mics, ensure they are positioned correctly.

4. I can’t hear the people online.

  • Select the correct speaker in Teams:
    Speaker → [Room Name] Audio
  • Increase volume on the AMX panel.
  • Check that the TV/projector speakers are not muted.
  • If connected via laptop, ensure your laptop volume isn’t muted.

5. There is an echo or feedback noise in the room.

  • Make sure only ONE device in the room is joined with audio.
  • Mute your phone if you’re also in the call.
  • If hybrid participants complain of echo, check if a second laptop is connected with its mic or speakers enabled.

6. Wireless presentation isn’t connecting.

  • Make sure you are on the correct room wireless option on the entry panel.
  • Enter the pairing code exactly as shown.
  • Restart sharing and reconnect to the room wireless system.
  • If issues persist, use USB‑C as a fallback.

7. Teams says “No audio devices found”.

  • Disconnect and reconnect USB‑C.
  • Restart Microsoft Teams.
  • If using the in‑room PC, restart the PC.
  • Check the AMX panel — the room system may be in the wrong mode.

8. The projector won’t turn on.

  • Press Display On or Projector On on the AMX panel.
  • Some projectors require a warm‑up period (15–30 seconds).
  • Ensure power cables and wall switches are on.
  • Try another HDMI/USB‑C cable if available.

9. My laptop is connected but the audio or video looks delayed.

  • Hybrid latency often occurs if multiple devices are connected.
  • Disconnect extra laptops or smartphones from the meeting.
  • Try closing background apps on your laptop.
  • For heavy content (video playback), using the in‑room PC may improve performance.

10. Who do I contact if nothing is working?

  • IT Helpdesk: service@presidio.com
  • On‑site AV Support (PAVs): support@pavs.ie
  • For urgent event‑day issues, contact Facilities.

Accessing WiFi in RCPI: URL

https://help.rcpi.ie/support/solutions/43000367112

For RCPI Staff to Book AV support  : https://rcpi.sharepoint.com/infohub/Wiki/SitePages/itservices-av-support-booking.aspx?web=1




Ticket Desk Info email service@presidio.com
(Presidio is RCPI’s IT support partner) Tel: 01 8639721