RCPI Help Centre

3D Secure and Strong Customer Authentication Online Payments 2

• 3D Credit Card Security Changes
• Strong Customer Authentication for Online Card Payments

NIAC - National Immunisation Advisory Committee 1

• NIAC - National Immunisation Advisory Committee

Panopto No longer supporting IE 11 from 26th June 2021 1

• Panopto will be dropping support for Internet Explorer 11 effective June 26th, 2021.

Virtual Learning Environment (Brightspace) does not display in IE 1

• Virtual Learning Environment/ Brightspace not accessible on Microsoft Internet Browser (IE)

By 1 July 2019: Changes to Changes to payments for Associates of RCPI 1

• Changes to payments for Associates of RCPI

RCPI APP closure 1

• RCPI App Closure

Usernames and Passwords 10

• Creating your RCPI Account
• What are the minimum requirements for a password?
• Secure Password Generator
• Password/Login security
• What is my username?

See all 10 articles

How to Change or Update your Address 1

• How to change or update your address

How do I Pay? 5

• How can I pay my subscription?
• When is my annual subscription due?
• I have not paid my annual Membership fees – will my Membership continue?
• How do I know how much I need to pay?
• Can I pay monthly?

Unsucessful Online Payments 1

• Unsuccessful Online Payments

Multiple Subscriptions 6

• I have College Fellowship (FRCPI) and a Faculty Fellowship – how has my subscription bill changed?
• I have College Fellowship (FRCPI) and Membership of the Institute of Obstetricians and Gynaecologists – how has my subscription bill changed?
• I have a College Fellowship (FRPCI) and a Faculty Membership – has my subscription changed?
• I have multiple Faculty Fellowships but not a College Fellowship (FRCPI) – has my subscription changed?
• Dual Subscription Changes for FRCPI: will this affect my Faculty Fellowship(s) or Institute Membership?

See all 6 articles

Discounts on Subscriptions 4

• Do I receive a discount if I’m retired?
• Do I receive a discount if I live overseas?
• I have College Fellowship (FRCPI) and a Faculty Fellowship – how has my subscription bill changed?
• I am retired and I have College Fellowship (FRCPI) and a Faculty Fellowship – how has my subscription bill changed?

Benefits and Services of Membership and Fellowship 3

• How do I access my journals?
• How do I access the discount scheme?
• How do I avail of the Student Leap Card?

Contact Membership Department 2

• I have a question about my Membership/Fellowship fee
• How do I contact the Membership Department?

Subs & Membership Questions 6

• My Collegiate Membership has lapsed – how do I renew it?
• Can I request a letter confirming my RCPI Membership or Fellowship?
• How do I update my contact details?
• Do I have to pay my annual Membership or Fellowship fees in order to access benefits and services?
• Who can claim their subscriptions fee back?

See all 6 articles

Cancel Subscription 2

• How do I cancel my Collegiate Membership?
• How do I cancel my Fellowship?

ePortfolio (Kaizen) 18

• What browsers does ePortfolio (Kaizen) work on?
• ePortfolio (Kaizen) will no longer be available on IE from 1st July 2020
• ePortfolio (Kaizen) will no longer be available on IE from 1st July 2020
• How to Create a ePortfolio (Kaizen) short cut
• What is Kaizen?

See all 18 articles

Enrolling on PCS 14

• What is Professional Competence?
• Do I need to enrol on a Professional Competence Scheme?
• I need help in choosing the correct scheme to enrol in
• What happens if I do not renew my enrolment on a Professional Competence Scheme?
• How do I renew my enrolment on a Professional Competence Scheme?

See all 14 articles

Understanding PCS Requirements 6

• Understanding Professional Competence booklet
• What must I do to meet my scheme requirements?
• What PCS information will the Medical Council ask me for?
• What are the 8 Domains of Good Professional Practice?
• Why do I need to create a Personal Development Plan?

See all 6 articles

What to record for CPD 16

• How many credits must I record each year?
• How do I calculate CPD credits?
• Can I carry CPD credits over to next year?
• I had a lot of CPD credits last year, can I apply some of them to this year?
• How can I claim credit for a Higher Medical Degree or PhD?

See all 16 articles

Understanding Audit 2

• How to record Audit or Quality Improvement?
• Do I have to Conduct an Audit every year?

Everything you need to know on Evidence 4

• What evidence can I use for Internal CPD?
• Do I need to keep evidence of my Personal Learning activities?
• What evidence do I need for delivery of a talk or presentation to my colleagues, at Grand Rounds, for example?
• What evidence do I need for delivering a lecture or presentation at an academic meeting/symposium, etc.?

Annual Verification 3

• What do I need to know about annual verification?
• How does annual verification work?
• What must I do if I am selected for verification?

Annual Statements 5

• What is an Annual Statement?
• Why do I need an Annual Statement of Participation?
• When are Annual Statements issued?
• How to locate and print your Annual Statement
• Why is there no “Verified” tick on my Annual Statement of Participation?

CPD Approval of Your Event 29

• What is a Typical Educational Activity?
• Is my event eligible?
• Can a live webinar be approved?
• What is External CPD?
• How do I apply for CPD Approval?

See all 29 articles

Data Deletion 1

• Deletion of Historic Data

What is Teams? 1

• What is Teams?

How to Access Teams? 1

• How can I access Teams?

Teams Navigation 1

• Teams Navigation Explained

Meetings Teams 1

• Meetings

Join a Teams Meeting without an Account 1

• Join a meeting without a Teams Account

File Management Teams 1

• File Management in Teams

Joining Live Events 1

• Joining Live Events in Teams

Calls In Teams 1

• Calls in Teams

Help Videos for Teams 1

• Videos to Help using Teams:

WebEx 0

Blueface? 1

• How to have a conference using Blueface

Brightspace 6

• How do I access Brightspace?
• Where can I find my online Courses?
• How do I download my certificate of completion?
• What should I do if I lose my Certificate?
• I've booked an online course. When can I start it?

See all 6 articles

About Brightspace 1

• About Brigtspace

Top Tips for Using Brightspace 1

• Top Tips Brightspace

Videos for Learners in Brightspace 1

• Brightspace Learner Videos

Panopto 2

• Panopto
• Panopto View,Create,Edit and Share

Where to Access Eduroam 1

• Where can I access Eduroam

How to Access Eduroam 1

• How to Access Eduroam

Eduroam Security 1

• Eduroam Security

Trouble Shooting Access to Eduroam 1

• Troubleshooting Issues Accessing Eduroam

Access to RCPI Guest WiFi 1

• Access to RCPI Guest WiFi

@Physicians Email 1

• Accessing @Physicians Email outside the RCPI Website

Booking 2

• How do I book a Course/Event?
• How do I cancel a booking?

Brightspace 1

• Brightspace

Payment 4

• How do I know how much I need to pay?
• How do I pay for my Course/Event?
• How do I pay my subscriptions?
• I think I’m being charged an incorrect fee

Application FAQ's 1

• Applications FAQ

Acronyms used in RCPI 1

• Acronyms Used within RCPI

Browser and Compatibility For Kaizen 1

• Browser and Compatibility

ePortfolio (Kaizen) for Trainees 13

• Kaizen Video Guide for Trainees
• Kaizen will no longer be available on IE from 1st July 2020
• How to Create a Kaizen short cut
• Accessing your new ePortfolio for the first time
• Setting Up Kaizen/New Eportfolio to work offline

See all 13 articles

ePortfolio (Kaizen) for Trainers 7

• Kaizen Video Guide for Trainers
• Kaizen will no longer be available on IE from 1st July 2020
• For Trainers - Completing a Form on Your Trainee’s Mobile Device
• For Trainers - Completing a Form on Your Own Mobile Device
• For Trainers - Viewing your New Dashboard and Trainees

See all 7 articles

Browsers 5

• Supported Internet Browsers
• What browser am I using?
• What is a cookie?
• Types of cookies used by RCPI
• Clearing the browser cache or history

RCPI App 1

• RCPI app closure

Eduroam 8

• What is eduroam?
• How visitors can connect to eduroam
• How RCPI users can connect to eduroam from other institutions
• Is eduroam safe?
• Where can I eduroam?

See all 8 articles

Convene Meetings 3

• Convene App Setup Guide
• Convene Website Guide
• Need help with Convene?

FileSender - Transfer large files with ease 1

• What is FileSender

Medics & Associates 6

• What is my Personal Public Service Number (PPS)?
• How do I change my Address or Bank Account Details?
• Managing your tax
• How do I get Paid?
• How do I get my payslip?

See all 6 articles

Keeping yourself safe online 1

• How to make sure that they are working securely and protecting valuable equipment and Information today

Tips for Staying Secure Working from Home 1

• Tips for staying secure when working from Home

Examinations Calendar Opening and Closing Dates 1

• Examinations Calendar Opening and Closing Dates for Applications

Application Queries 2

• Application Queries
• Examinations Calendar - Opening and Closing Dates for Examinations Applications

Examination Format Queries 1

• Exam Format Queries

Remote Invigilation 1

• Remote Invigilation

Examination Results 1

• Examination Results

Unsucessful Payments 1

• Unsucessful Payments

Reporting & Data 0

Training Documents 1

• How to log an issue

New Feature / Change Request 0

SPSS (Statistics Package for the Social Sciences) 1

• Statistical Package for the Social Sciences (SPSS) Access