RCPI Help Centre

Kaizen no longer supporting IE from 1st July 2020 2

• RCPI App Closure
• Kaizen will no longer be available on IE from 1st July 2020

Virtual Learning Environment (Brightspace) does not display in IE 1

• Virtual Learning Environment/ Brightspace not accessible on Microsoft Internet Browser (IE)

New Virtual Learning Environment Preparation 0

By 1 July 2019: Changes to Changes to payments for Associates of RCPI 0

WebEx 0

Blueface? 1

• How to have a conference using Blueface

Usernames and Passwords 7

• What is my username?
• How do I get my password?
• Where will the link to reset my password be sent?
• I don't have access to my registered email account anymore. What should I do?
• What are the minimum requirements for a password?

See all 7 articles

How to Create an RCPI Account 1

• Creating your RCPI Account

Subs & Membership 20

• My Collegiate Membership has lapsed – how do I renew it?
• Can I request a letter confirming my RCPI Membership or Fellowship?
• How do I update my contact details?
• Do I have to pay my annual Membership or Fellowship fees in order to access benefits and services?
• When is my annual subscription due?

See all 20 articles

Payment 4

• How do I know how much I need to pay?
• How do I pay for my Course/Event?
• How do I pay my subscriptions?
• I think I’m being charged an incorrect fee

Booking 2

• How do I book a Course/Event?
• How do I cancel a booking?

Brightspace 6

• How do I access Brightspace?
• Where can I find my online Courses?
• How do I download my certificate of completion?
• What should I do if I lose my Certificate?
• I've booked an online course. When can I start it?

See all 6 articles

New ePortfolio (Kaizen) for Trainees 12

• Kaizen Video Guide for Trainees
• How to Create a Kaizen short cut
• Accessing your new ePortfolio for the first time
• Setting Up Kaizen/New Eportfolio to work offline
• Submitting Forms Offline

See all 12 articles

New ePortfolio (Kaizen) for Trainers 7

• Kaizen Video Guide for Trainers
• For Trainers - Completing a Form on Your Trainee’s Mobile Device
• For Trainers - Completing a Form on Your Own Mobile Device
• For Trainers - Viewing your New Dashboard and Trainees
• How do I access Kaizen/New ePortfolio?

See all 7 articles

New ePortfolio (Kaizen) 11

• What browsers does the New ePortfolio (Kaizen) work on?
• How to Create a Kaizen short cut
• What is Kaizen?
• How to access and navigate your new ePortfolio for Professional Competence?
• How to record your CPD?

See all 11 articles

Enrolling on PCS 13

• What is Professional Competence?
• Do I need to enrol on a Professional Competence Scheme?
• I need help in choosing the correct scheme to enrol in
• What happens if I do not renew my enrolment on a Professional Competence Scheme?
• How do I renew my enrolment on a Professional Competence Scheme?

See all 13 articles

Understanding PCS Requirements 6

• Understanding Professional Competence booklet
• What must I do to meet my scheme requirements?
• What PCS information will the Medical Council ask me for?
• What are the 8 Domains of Good Professional Practice?
• Why do I need to create a Personal Development Plan?

See all 6 articles

What to record for CPD 16

• How many credits must I record each year?
• How do I calculate CPD credits?
• Can I carry CPD credits over to next year?
• I had a lot of CPD credits last year, can I apply some of them to this year?
• How can I claim credit for a higher medical degree or PhD?

See all 16 articles

Understanding Audit 2

• How to record Audit or Quality Improvement?
• Do I have to Conduct an Audit every year?

Everything you need to know on Evidence 4

• What evidence can I use for Internal CPD?
• Do I need to keep evidence of my Personal Learning activities?
• What evidence do I need for delivery of a talk or presentation to my colleagues, at Grand Rounds, for example?
• What evidence do I need for delivering a lecture or presentation at an academic meeting/symposium, etc.?

Annual Verification 3

• What do I need to know about annual verification?
• How does annual verification work?
• What must I do if I am selected for verification?

Annual Statements 5

• What is an Annual Statement?
• Why do I need an Annual Statement of Participation?
• When are Annual Statements issued?
• How to locate and print your Annual Statement
• Why is there no “Verified” tick on my Annual Statement of Participation?

Browsers 5

• Supported Internet Browsers
• What browser am I using?
• What is a cookie?
• Types of cookies used by RCPI
• Clearing the browser cache or history

Panopto 2

• Panopto
• Panopto View,Create,Edit and Share

RCPI App 1

• RCPI app closure

Wi-Fi 0

Eduroam 8

• What is eduroam?
• How visitors can connect to eduroam
• How RCPI users can connect to eduroam from other institutions
• Is eduroam safe?
• Where can I eduroam?

See all 8 articles

Convene Meetings 3

• Convene App Setup Guide
• Convene Website Guide
• Need help with Convene?

FileSender - Transfer large files with ease 1

• What is FileSender

Medics & Associates 6

• What is my Personal Public Service Number (PPS)?
• How do I change my Address or Bank Account Details?
• Managing your tax
• How do I get Paid?
• How do I get my payslip?

See all 6 articles

Reporting & Data 0

Training Documents 1

• How to log an issue

New Feature / Change Request 0