AV Troubleshooting – Frequently Asked Questions (FAQ)

1. The screen is blank — what should I do?

• Check that your laptop is connected via USB‑C (fully inserted).
• 
• Tap Presentation Mode or Meet Now on the room’s touch panel. Or on Teams 
• Ensure the projector/TV is powered on.
• Try pressing Source or Input on the TV remote if applicable.

2. The camera is not showing up in Microsoft Teams or Zoom.

• Unplug and replug the USB‑C cable.
• In Teams, go to Settings → Devices and select the room camera. ( Logitech )
• If using the in‑room PC, restart Teams.
• Check the AMX panel to ensure the camera is not disabled.

3. People in the meeting can’t hear me.

• Confirm your device/mic selection in Teams:
  Microphone → Mic Logitech
• Check the mute status on the AMX panel or logitech controller 
• Make sure no other device in the room (e.g., second laptop) has a mic active.
• If using table mics or ceiling mics, ensure they are positioned correctly.

4. I can’t hear the people online.

• Select the correct speaker in Teams:
  Speaker → Logitech Audio
• Increase volume on the Logitech control panel, or on your Laptop
• Check that the TV/projector speakers are not muted.
• If connected via laptop, ensure your laptop volume isn’t muted.

5. There is an echo or feedback noise in the room.

• Make sure only ONE device in the room is joined with audio.
• Mute your phone if you’re also in the call.
• If hybrid participants complain of echo, check if a second laptop is connected with its mic or speakers enabled.

6. Wireless presentation isn’t connecting.

• Make sure you are on the correct room wireless option on the entry panel.
• Enter the pairing code exactly as shown.
• Restart sharing and reconnect to the room wireless system.
• If issues persist, use USB‑C as a fallback.

7. Teams says “No audio devices found”.

• Disconnect and reconnect USB‑C.
• Restart Microsoft Teams.
• If using the in‑room PC, restart the PC.
• Check the Logitech control panel — the room system may be in the wrong mode.

8. The projector won’t turn on.

• Press Display On or Projector On on the AMX panel, Or on the Monitor
• Some projectors require a warm‑up period (15–30 seconds).
• Ensure power cables and wall switches are on.
• Try another HDMI/USB‑C cable if available.

9. My laptop is connected but the audio or video looks delayed.

• Hybrid latency often occurs if multiple devices are connected.
• Disconnect extra laptops or smartphones from the meeting.
• Try closing background apps on your laptop.
• For heavy content (video playback), using the in‑room PC may improve performance.

10. Who do I contact if nothing is working?

• IT Helpdesk: service@presidio.com
• On‑site AV Support (PAVs): support@pavs.ie
• For urgent event‑day issues, contact Facilities or It or below
• Emergency Contacts            

  AV Troubleshooting            

  Pavs 01 4148230            

  (087) 9367970            

  (089) 4488044            

  Contact Gerry or Dean or Mairead            

              

  Presidio     Phone : 01 2075700        

  Contact Vikas or Branimir onsite